Headquarters: Poland,
Tel: (+48) 604259414
Email: info@piccolaola.eu
Access to the site www.piccolaola.eu and use of its content are subject to the conditions described below. Accessing and browsing the Site constitutes the visitor’s unreserved acceptance of the following stipulations.


These general conditions, combined with all other rules to which reference is made apply to all orders for the products sold via the online store.
We urge you to carefully read the terms and conditions below. It is understood that these Terms and Conditions shall not affect the rights you get as a consumer.


“Client (s)” means or Internet user (s) browsing the www.piccolaola.eu website and making an online purchase of product (s) for personal use.
“Products” means the products offered for sale on the website of e-commerce accessible at www.piccolaola.eu
“Tag” or “Tag” refers to the attached sheet to the product that allows the handling of returns (see article “Back” below)
“Boutique” or “Shop Online” means the website ecommerce accessed via the Internet at www.piccolaola.eu offering for sale products.
“Sales Terms” means these terms and conditions of Products sold on the Site.


Customer account

To order, you must create your account in the “My Account”.
Before submitting your order

You will be able to check your selection and the total price of your order (shipping included) and correct any possible input errors.
Once validated Command, prices and costs remain accessible in the “My Account” from the website.

By ordering
You acknowledge having read these Terms and Conditions.
After placing the order
We will send you a confirmation email mentioning your order number and details of the products ordered.
All orders will be accepted by PICCOLA OLA except as provided by these Terms and Conditions (eg unavailability of a product, payment problems).

Secure account
You must comply with all of our instructions and safety rules, and inform us immediately if you learn of or suspect any unauthorized use of your
security access codes.
Without prejudice to our other rights and remedies, we may suspend your access to the Online Store without liability if we deem it necessary
to take such action to ensure the safety of the Online Store.
PICCOLAOLA however reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order, or for any
other legitimate reason in particular taking into consideration any unusual nature of the order.

Product availability
If some products from our online shop are not available, display an incorrect price or if the descriptions are incorrect, we will not be in
the obligation to sell you. We will inform you in case of unavailability of the ordered products.
Although we endeavor to recreate the best product colors in the online shop, we can not guarantee that their real appearance matches
exactly to their appearance on the screen.
To be given information on the status of your order, please contact Customer Service by email: info@piccolaola.eu


All prices on this website are stated in Euros. They are expressed VAT, excluding shipping costs.

We strive to ensure the accuracy of the price of the online shop. However, an error can occur, and the price of certain products may be wrong.

If the correct price of a product is lower than that indicated in the online shop, we will charge the lower amount and send you the product.

If the correct price of a product is higher than indicated in the online shop, we will contact you and ask if you keep the order at the correct price
or you cancel it (in which case we will confirm the cancellation). We will not be obliged to provide the products of which the price is wrong.

PICCOLAOLA may change the prices listed on the website of the online shop at any time and without notice. However, modified prices will
apply only to new orders and not to those who have already been accepted.


The total amount of your order corresponds to the purchase price of the Products, including delivery charges.
The settlement of purchases is made with the secure payment solution PayPal. You can make purchases with Visa and Mastercard.
You must provide your bank details when you order. You must also confirm that the credit card you use is yours.
All credit card holders are subject to validation checks and authorization performed by the issuing body.
If this organization refuses to authorize payment we will not accept your order. In such cases, we will not be responsible for any delay or refusal of delivery and will not be required to inquire about the refusal reason.
We are not responsible for the costs charged by your card issuer or bank, at the credit card payment checkout .


We reserve the right to issue electronic invoices and consider you agree this type of billing.
To the extent that the electronic invoice is a proof of purchase, we recommend that you save and print this document for future reference.


Orders will be delivered to the delivery address that you provided on the order form, and at your expense. We will not be held responsible if that address is incorrect.
Please note that we do not do delivery to PO Boxes. Delivery of products purchased from our online shop may be subject to territorial restrictions. We will provide you the list of zones available on request.
Your order will be delivered within 5 to 7 days working in Poland
The period is 7 to 10 business days by international zone 1, 2 and 3.

In case we have not been able to deliver your order within the time aforesaid

Your sole remedy against us is your right to cancel the order in question and be fully reimbursed for the amount you have paid us for that order.
The transfer of ownership of products is made on the date of delivery of the Products to the address you provided.
Once you have received the product, you bear all risks of damage or loss of product.

Finding an abnormality

In the presence of an apparent anomaly of the package (damaged, opened, traces of liquid, etc …), the buyer or recipient of the products ordered is not to open the package but is invited to bring it back non-opened in a within five working days in a post office and establish there a “damage report”.
The opening of the parcel excludes any claims against the carrier (Post, UPS,DHL …). You are also invited to report the problem to PICCOLAOLA by contacting customer service via info@piccolaola.eu

Delivery areas

The online store ensures the delivery of orders to the following areas:
Metropolitan Poland
International Zone 1: Germany, Belgium, Netherlands, Luxembourg

International Zone 2: UK, Ireland, Italy,France, Spain, Portugal, Switzerland and Austria.
International Zone 3: Sweden, Denmark

Delivery Methods

5-7 days in Poland
7-10 business days for countries of zone 1, 2, 3 and 4
DHL Rates

Shipping cost

8 euros in Poland

14 euros for the countries of zone 1 and 2

17 euros for the countries of zone 3 and 4

When your package leaves our premisses, you will receive an email stating the tracking number; so you can keep track of its delivery at: http://www.epaka.pl

Withdrawal store

PICCOLA OLA  also offers direct withdrawal from your purchases at the service e-shop, at the following address:

Boutique Piccola Ola
Ul. Sloneczna 21

66-200 Swiebodzin


You will need to contact prior info@piccolaola.eu to agree a time slot for the withdrawal of your purchases.


If, despite all our efforts to satisfy you, you were not satisfied with your purchase, you have a period of 15 days from the date from receipt to return the ordered products for exchange or refund.
The return costs are your responsibility.

Incomplete, damaged, worn or dirty articles will not be refunded. Similarly, returned items must carry their original label still attached.

It is necessary to place the item in its original packaging, accompanied by the completed return form and a copy of the sales invoice.

Your refund will take place within a maximum period of 15 days from receipt of your return.

In case of partial repayment of an order, we do not refund shipping charges.

Any non-received order must be declared by the customer within a maximum period of 15 working days starting after the maximum delivery time.
Upon receipt of the mail stating order was not received Piccola Ola will conduct an investigation with the carrier concerned.

Return address
Boutique Piccola Ola

Ul. Sloneczna 21

66-200 Swiebodzin



If you want to get a different product, or if you want to get the same product in a tissue / a different size (s) of the one you have purchased, you need to place a new order and return the product that does not give you satisfaction.


PICCOLA OLA strives to provide, to the best of its abilities, accurate and up to date information on the Store, and reserves the right to
correct their content at any time and without notice. However, PICCOLA OLA can not guarantee the accuracy, precision and completeness of the information
available on the Store.

Accordingly, PICCOLA OLA is not responsible:
For any inaccuracy or omission in the information available on the Store.
For damages resulting from the intrusion of a third party leading to changes in information made available on the Store.
And more generally for any damages, direct or indirect, whatever the causes, origins, nature or consequences caused as a result of anyone accessing the shop or the inability to access it. Similarly the use of the shop and / or credit given to any information coming directly or indirectly from the latter cannot lead to direct or indirect damages.


The visitor is likely to provide personal data. The provision of such personal data is optional.
Entering this data in the online shop, you warrant that you use your real identity, and that all information you provide is true, current, complete and real when you voluntarily.
By ordering, you accept and understand that we may store and process your personal data. PICCOLA OLA fully respects the privacy of people using the online shop.
By ordering, you accept and understand that we may store and process your personal data, and that these can be used by PICCOLA OLA solely for the use of its strict PICCOLAOLA.EU shop.

PICCOLA OLA  informs you that it may be required to disclose your personal data to ensure delivery of goods only.

PICCOLA OLA fully respects the privacy of individuals and cannot distribute your personal information to third parties. PICCOLA OLA undertakes to respect the
confidentiality of personal data received from Members on the Website and to treat them in compliance with the Data Protection Act of 6 January 1978.

PICCOLA OLA informs visitors of the Boutique piccolaola.eu that these conditions can be modified at any time. These changes are published online and are deemed accepted without reserve by any visitor after they appear online.